Kudos to Summit Racing - Extreme Non Kudos to Magnaflow

[cudablue]

I'll keep short and to the point....
I bought the 3" Stainless Steel exhaust kit for my 71 Cuda, 340, 4 sp from Summit Racing. I polished the system to even more of a shine. :happy4: Prior to test fitting.
The system does "NOT" fit 4 speeds and "through valance" tailpipes.
The "X" portion hits the reverse linkage. The tailpipes not only turn down prior to valance but are curved wrong over the axle.
I went rounds with Magnaflow (trying to save Summit the trouble)educating them that their system would not fit and ask for a resolution.
The customer service guy and the top Sale manager told me "too bad" and to "take a hike". They said they had not run into this before. We verified correct part number and schematics.
I told them they need to change the website. They did say they would look into changing their website details and application and notify the vendors. riiiiiight!

Anyway, Summit Racing re-imbursed me for custom fitting the tailpipes and having the reverse linkage fabricated.
Summit was awesome. They helped me find a shop that had the special madrel bender.
That is customer service!! :icon_cheers:

 

[Chryco Psycho]

Awesome service !!

 

[TinCuda]

That is really cool. I have bought a lot of Summit stuff. They are great.


.,

 

[DetMatt1]

That is great. It is refreshing to hear stories like that. I guess they have been around a long time for a reason.

 

[ramenth]

That is pretty good.

Now the question will be if Summit, as a vendor for Magnaflow, will be putting pressure on the source to back up what you told 'em once already.

 

[Cranky]

That is pretty good.

Now the question will be if Summit, as a vendor for Magnaflow, will be putting pressure on the source to back up what you told 'em once already.

I'd bet they will.....

 

[burntorange70]

Summit does have good service and quick shipping.

 

[mopar70]

Magnaflow sold me a kit for my truck and it did not work either. Had to get a custom pipe made to make it work.